Support
Frequently
asked.
If you don't see your question here, hit the contact page — a real human gets back within one business day.
Topics5
01
Orders & Shipping
How fast do orders ship?
In-stock orders placed before 2pm MST ship the same business day. Everything else within 24 business hours. Tracking emails go out the moment the label prints.Do you offer free shipping?
Yes — free ground shipping on all orders over $199 in the Lower 48. Under $199 is a flat $12.95. Expedited rates are quoted at checkout.Do you ship internationally?
Select countries, yes — chosen at checkout. The buyer is responsible for duties, import VAT, and any customs fees. APO/FPO addresses are supported via USPS.Where do orders ship from?
Orders are fulfilled through our Shopify-backed storefront. Tracking is sent as soon as the order is fulfilled.
02
Fitment & Compatibility
How do I know a part fits my rig?
Every product page lists exact platform/year compatibility under the title. If you're between trims (Sport vs RR vs RS, for example), our team is one DM or email away — we'll verify before you click buy.Will this void my factory warranty?
Most aftermarket parts don't void the OE warranty on the rest of the vehicle (Magnuson-Moss Act in the US). Specific drivetrain or tune-related changes can — when relevant we flag it on the product page.Do you make parts for [obscure platform]?
We focus on the highest-volume off-road platforms: Can-Am Maverick X3, Polaris RZR Pro/Turbo, Yamaha YXZ, Honda Talon, plus most ½-ton trucks. If you don't see your rig listed, email us — we sometimes have unlisted fitment data.
03
Installation
Can I install this myself?
Most of our parts are designed for a confident DIYer with a half-day and a basic tool set. Install guides ship in the box and live on each product page. Anything requiring alignment, ECU flashing, or LTL freight, we'd recommend a shop.Do you provide install support?
Yes. Our techs answer install questions over phone and email Mon-Fri 8am-6pm MST. If you get stuck mid-install on a weekend, email us anyway — somebody's usually around.Are install videos available?
Where they exist, they're linked on the product page. We're filming new ones constantly — subscribe to the newsletter to know when your platform's video drops.
04
Returns & Warranty
What's your return policy?
30 days from delivery on unmounted, un-modified parts in original packaging. No restocking fees. Defective items can be returned any time within the warranty period.What's covered under warranty?
Iron Claw-manufactured parts carry a lifetime warranty against material defects and manufacturing failure. Crash, misuse, modification, and normal wear are excluded. Full details on our warranty page.How do I file a warranty claim?
Use the contact page and choose warranty claim. Include your order number, photos, and a short note about what happened.My package arrived damaged. What do I do?
Photograph the box and the contents within 48 hours and email us. We'll cross-ship a replacement before the damaged unit even hits our dock. Zero charges to you.
05
The Gear
Is your stuff actually trail-tested?
We keep the catalog focused on rugged aftermarket parts and clear fitment. If you are not sure whether something fits your build, contact us before ordering.Why aren't you the cheapest?
Because cheaper materials, cheaper fasteners, and cheaper QA show up the moment you point the rig at a real obstacle. We'd rather sell you one part that survives than three that don't.Can I get custom anodizing or powder coat?
On select bumpers, cages, and skid plates — yes. Add a note at checkout or email us before ordering. Lead times go up about 5-7 business days for custom finishes.
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We answer the phones, the emails, and the DMs. Mostly fast.